Last updated: 2 November 2026
If a file is broken, will not download, or is not what the product page described, we will fix it or refund you. If you simply changed your mind after downloading, we cannot refund a digital file that has already been delivered.
Every product page states what is inside, how many pages, and what format. If you are unsure whether a guide suits you, write to us first — we would rather answer a question than process a refund.
Write to baojinye0120@gmail.com within 30 days of purchase, with the email address you used and a sentence about the problem. We reply within two working days. Where the fault is ours — a corrupt file, a dead link, a page missing from the file — we will send a corrected file or refund the full amount, your choice.
Because delivery is instant and the file cannot be returned, purchases are final once the download link has been used. This is the standard position for digital downloads, and it is stated at checkout.
If you were charged twice for the same file, or bought by mistake and have not downloaded it, tell us and we will refund the duplicate in full.
Nothing in this policy affects rights you have under the consumer law of your own country, including any right to cancel within a statutory cooling-off period where that law provides one.
Refunds are returned to the original payment method by Creem, our merchant of record, usually within 5–10 working days. We will confirm by email when the refund has been issued.
baojinye0120@gmail.com